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Rental Policies

Payment

Encore Event Rentals accepts cash and checks. We also accept credit cards (Master Card, Visa, Discover, and American Express). 50% of the rental fee is required at the time the reservation and is non-refundable due to cancellations. The balance is due on or before delivery. All orders must be pre paid unless prior credit arrangements have been made.

Pricing

All prices quoted are one-day rates unless otherwise specified. Rates are based on time out and not time used. Prices are subject to change without notice. Cancellations within 24 hours of the event will be charged 100% of the rental fee. Additions in your order must be made within 48 hours of scheduled rental or a handling fee will apply.

Deposit

Cleaning or damage deposits may be required on some rental items. The amount is determined by the items rented and the quantity. Deposits will be refunded if the items are returned on time, in good order and property cleaned.

Set-up Services

Our standard delivery service does not include set up or take down of tables and chairs. This service is available and can be arranged at an additional cost.

Delivery and Pick-up

Please ask about delivery arrangements at the time you place your order. Delivery and pick-up is to ground level and accessible yards. There will be an additional charge for upstairs, downstairs and long distance handling. Additional delivery charges may apply for weekend and non-business hours. We are not responsible for underground or overhead damage on delivery set up and take down. Tables and chairs should be taken down and stacked for pick up. Additional charges will apply if tables and chairs are not taken down and stacked for pick-up.

Linen and Skirting

Table linens must be dry and free of food wastes. Skirting hangers and clips must be returned. Additional charges will apply to damaged linens and skirting. Charges can include rental and replacement cost of damaged item. Damaged linens include but are not limited to mildew, burns, stains, tears, and wax.

Damages and Cleaning Chargers

All items should be cleaned and repacked in the same containers as delivered. Customers will be charged for missing, broken, and damaged items. A charge will apply for all boxes, storage containers, hangers, clips, etc. not returned. Responsibility for equipment remains with the lessee from time of delivery or pick-up to time of return to Encore Event Rentals. Please be sure equipment is protected from weather and secured when not in use. Exposure of equipment to the elements will incur additional charges. No equipment may be taken apart, or move to another address, unless Encore Event Rentals gives specific written consent.